We believe in making the journey from inquiry to installation as smooth and transparent as possible. Our streamlined ordering process and clear terms are designed to ensure efficiency, clarity, and mutual trust throughout your project.
Begin by reaching out to us through our website, email, or phone to express your interest. To help us provide the best solution, please include details such as:
- The type of elevator/escalator needed (passenger, freight, home elevator, etc.)
- Building specifications (height, shaft size, number of floors, etc.)
- Any specific customization needs (design, functionality, branding, etc.)
Our team will review your inquiry promptly and prepare for the next steps.
Within 2 business days of receiving your inquiry, our sales team will provide a detailed quotation. This document includes:
- Product price based on your specifications
- Estimated delivery time
- Installation costs (if applicable)
- Any additional charges (customization, special packaging, etc.)
We ensure full transparency, so you have a clear understanding of all costs upfront.
Once you approve the quotation, you can place an official order by sending a purchase order. This document should clearly state:
- Product details (type, specifications, quantity)
- Delivery address
- Agreed payment terms
Upon receiving your purchase order, we will confirm the order and move to the production phase.
Production commences once we receive the order and a down payment (typically 50% of the total order value). The production timeline varies based on product type and customization, ranging from 4 weeks to 2 months.
We work with reliable logistics partners to arrange delivery to your specified address. Shipping options (sea, air, land) and associated costs will be discussed and agreed upon during the ordering process, ensuring timely and secure delivery.
Our professional installation team can be dispatched to your site to handle elevator installation. The duration depends on project complexity, typically taking 4 days to 2 weeks.
Beyond installation, we offer comprehensive after-sales service, including regular maintenance, emergency repairs, and spare parts supply. All our products come with a 2-year warranty—during this period, any quality-related issues due to manufacturing defects will be resolved free of charge.
We accept flexible payment methods, including bank transfers, letters of credit, and major credit cards. Our standard terms are:
- 50% down payment upon order placement
- 50% final payment before delivery
Our 2-year warranty covers manufacturing defects. We will repair or replace defective parts free of charge, provided the issue is not caused by improper use or lack of maintenance.
For ODM projects, all intellectual property rights related to the customized design are transferred to you upon full payment. We strictly protect client confidentiality with non-disclosure agreements, ensuring your ideas remain secure.
